Contact Center Industry News

TMCNet:  Beko home appliances showroom opens in Accra [Ghana News Agency]

[June 22, 2014]

Beko home appliances showroom opens in Accra [Ghana News Agency]

(Ghana News Agency Via Acquire Media NewsEdge) Officials of Beko, Forewin limited, and uniBank at the opening ceremony Accra, June 20, GNA - Forewin Ghana Limited, a distribution and marketing company, in partnership with Beko and uniBank, has opened its first showroom dubbed: "Beko appliance," in Accra to provide a one-stop shop for home appliances.

Mr Serkan Biber, Beko West Africa Regional Manager, said Beko is subsidiary of Arcelik group with 59 years of experience in the home of appliances industry.

Mr Biber said Arcelik group is the leader in Turkey with white goods, consumer electronics and air conditioning sector with a market share of 50 per cent in Turkey.

He said the Arcelik group belongs to the largest conglomerate in Turkey, the Koc group, which has leading positions in energy, automotive, consumer durables, finance, retailing, tourism and IT industries.

Mr Biber said Beko is active in more than 100 countries and has become a choice of more than 440 million people recognised as quality, high technology and smart solutions with their 14 production plants in Turkey, Romania, Russia and South Africa.

He said the showroom would provide innovative home appliance products, ultimate shopping environment and experience, after sale services and competitive prices to its customers.

Products on display at the showroom include air conditioners, refrigerators, freezers, television sets, microwaves, irons and gas cookers.

Mr Ghassan Yared, Chief Executive Officer of Forewin Ghana Limited, said the company was founded in 1993 and had chosen to operate in Ghana because of its warm and welcoming people, government open policies, political stability and strong standing and position in West Africa.

He said for the past 21 years, Forewin Ghana have been investing in country in different areas and have greatly contributed towards the economy and the country's development.

"We are committed to partner with Beko and uniBank to bring to the Ghanaian consumer the best in home appliances and consumer electronics and make it affordable for consumers to enjoy owning Beko as the best brand," he added.

He urged government to continue to provide a comfortable and open environment to enable companies and enterprises develop the most valuable engines that would boost the economy through agriculture, industry and tourism.

Mr Felix Nyarko-pong, Chief Executive Officer of uniBank said his outfit is committed to deliver excellent service, hence the need for the partnership to provide opportunities for customers.

He said as partners, uniBank is offering consumer credit scheme that allows customers to access Beko products on credit terms to be repaid over 12 month with no interest and no hidden cost to the purchasing market.

GNA // (c) 2014 Ghana News Agency (GNA) Provided by SyndiGate Media Inc. (

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...