Contact Center Industry News

TMCNet:  NBTC ordered to revamp Frequency Allocation Act [Bangkok Post, Thailand :: ]

[July 03, 2014]

NBTC ordered to revamp Frequency Allocation Act [Bangkok Post, Thailand :: ]

(Bangkok Post (Thailand) Via Acquire Media NewsEdge) July 03--The National Council for Peace and Order (NCPO) has ordered the national telecom regulator to overhaul the Frequency Allocation Act and draw up a roadmap to optimise spectrum use.

The order by the military junta is aimed at helping state telecom operators TOT Plc and CAT Telecom regain their concession revenue to help their ailing finances and eliminate legal loopholes.

Takorn Tantasith, secretary-general of the National Broadcasting and Telecommunications Commission (NBTC), said the NCPO wants the regulator to meet the two state telecoms to discuss creating a roadmap for their spectrum use and frequency allocation plans.

Discussion will include this year's planned auctions of the 1800- and 900-megahertz spectra, he said after meeting with the NCPO yesterday.

TOT and CAT oppose NBTC plans to sell the two spectra to provide fourth-generation (4G) wireless broadband services, saying the two should be reserved for their own use under the Frequency Allocation Act. They say the Act stipulates that concession owners, in this case TOT and CAT, can keep spectra for their own use for another two years after expiry of their concession.

But the NBTC insists that Section 45 of the Act stipulates spectra can be allocated only by auction.

Mr Takorn said the NCPO wanted all parties to seek a joint resolution before the 4G spectrum auction could proceed.

The NBTC earlier planned to sell two licences for the 1800-MHz spectrum in August and another two for the 900-MHz spectrum in November.

But the NCPO last month put the brakes on the 4G spectrum auctions to examine the transparency and functioning of the regulator.

Mr Takorn said the NCPO had clearly signalled it wanted to see TOT and CAT stand on their own feet without concession revenue.

"To achieve the goal, some sections of the Frequency Allocation Act must be revamped," he said.

Mr Takorn highlighted Section 84, which stipulates TOT cannot book any concession revenue after Dec 20, 2013.

___ (c)2014 the Bangkok Post (Bangkok, Thailand) Visit the Bangkok Post (Bangkok, Thailand) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...