Contact Center Industry News

TMCNet:  What analysts are saying: Total Wine plans more stores [Star Tribune (Minneapolis) :: ]

[July 05, 2014]

What analysts are saying: Total Wine plans more stores [Star Tribune (Minneapolis) :: ]

(Star Tribune (Minneapolis, MN) Via Acquire Media NewsEdge) July 05--Total Wine & More, the Maryland-based wine, beer and spirits retailer that's brought its superstore concept to Minnesota, has one store open in Roseville, has secured approvals for stores in Burnsville and Woodbury, and is seeking City Council clearance to open a Bloomington store.

The company's superstore format faces some local opposition, but it's part of a national trend in which liquor superstores have grown 15 percent in the past five years.

Beau Farrell, vice president of Internet sales at Haskell's, which has 13 traditionally sized stores in Minnesota and has opened a 20,000-square-foot superstore in Maple Grove, confirmed to the Star Tribune in a recent article that larger stores are the trend.

"Those stores have seen success," he said. "Bigger is better." Enventis deal doesn't hurt Consolidated's Credit rating Credit rating agency Standard & Poor's Ratings Service had a "B+" corporate credit rating and a stable outlook on Consolidated Communications Inc. of Mattoon, Ill., before the telecom provider announced that it would acquire Mankato-based Enventis for $350 million.

After Monday's announcement, S&P credit analyst Catherine Cosentino maintained her ratings on the company.

"In our view, the transaction modestly improves leverage and provides the company some geographic diversity by extending its operations to five new markets," she wrote.

She added that the acquisition does little to change Consolidated's revenue mix and they'll still face competition from customers willing to cut the cord and go wireless. "We therefore have not altered our business risk view." Patrick Kennedy ___ (c)2014 the Star Tribune (Minneapolis) Visit the Star Tribune (Minneapolis) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...