Contact Center Industry News

TMCNet:  EDITORIAL: Privacy Board report gives civil liberties its back hand [Albuquerque Journal, N.M. :: ]

[July 09, 2014]

EDITORIAL: Privacy Board report gives civil liberties its back hand [Albuquerque Journal, N.M. :: ]

(Albuquerque Journal (NM) Via Acquire Media NewsEdge) July 09--For civil liberties' advocates who want the U.S. government's massive data collection practices reined in, an independent government board's blessing of the National Security Agency's Internet spying practices came as a surprise.

Just six months ago the Privacy and Civil Liberties Oversight Board had said the NSA's bulk collection of domestic phone call records was unconstitutional and should be stopped.

However, board members last week adopted a report that said the agency's Section 702 powers used to spy on foreign targets in the U.S. was legal, effective and protected Americans' rights. The report endorsed the agency's warrantless wiretapping that has been used to request or force organizations to place technical backdoors into hardware and software to help the NSA and the CIA obtain information. That came just weeks after the House of Representatives voted to ban them and to prevent the NSA from searching government databases for information on U.S. citizens without a warrant.

The international community has been outraged since former NSA contract administrator Edward Snowden released volumes of classified documents last year that revealed the NSA's data mining of not just calls and Internet activities of suspected terrorists and foreign operatives, but also of the leaders of more than 30 foreign countries -- including U.S. allies -- and millions of Americans not suspected of any crime.

While the Privacy Board made a few suggestions for change, it essentially dismissed the implications of massive and unfettered surveillance on free speech, civil liberties and the legal requirement of probable cause for warrants before going on fishing expeditions involving innocent people.

Later this month, the Privacy Board takes up NSA's use of executive order to scoop up unencrypted data from Google and Yahoo.

The American people understand the need for government surveillance targeting terrorist and criminal activities, but they want it done within the law and without trampling on constitutional rights.

Congress should not let this report be a setback to curtailing what has become a serious infringement on Americans' civil liberties.

This editorial first appeared in the Albuquerque Journal. It was written by members of the editorial board and is unsigned as it represents the opinion of the newspaper rather than the writers.

___ (c)2014 the Albuquerque Journal (Albuquerque, N.M.) Visit the Albuquerque Journal (Albuquerque, N.M.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...