Contact Center Industry News

TMCNet:  UnitedHealth Group Acts to Support People in Washington State Affected by Wildfires

[July 22, 2014]

UnitedHealth Group Acts to Support People in Washington State Affected by Wildfires

MINNETONKA, Minn. --(Business Wire)--

UnitedHealth Group (NYSE:UNH) and its benefits and services businesses, UnitedHealthcare and Optum, are taking immediate action to help people in Washington state who may be affected by the ongoing wildfires.

This includes a free emotional-support line to help people in the affected communities and assisting health plan participants who may be affected and need to make alternate arrangements to ensure continuity of care.

  • Free Help Line: Optum, a leading health and behavioral health services company, is offering a free emotional-support help line.

    The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

    Along with the toll-free help line, emotional-support resources and information are available online at
  • Help Finding a Network Care Provider, Early Refills: Plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their medical ID card.

    For plan participants who may have misplaced their medical ID card, call 866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through Friday. People enrolled in employer-sponsored and individual health plans who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android (News - Alert) Market on Google Play.

About UnitedHealth Group

UnitedHealth Group (NYSE: UNH) is a diversified health and well-being company dedicated to helping people live healthier lives and making health care work better. With headquarters in Minnetonka, Minn., UnitedHealth Group offers a broad spectrum of products and services through two business platforms: UnitedHealthcare, which provides health care coverage and benefits services; and Optum, which provides information and technology-enabled health services. Through its businesses, UnitedHealth Group serves more than 85 million people worldwide. For more information, visit UnitedHealth Group at

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