Contact Center Industry News

TMCNet:  Forex - GBP/USD rises to session highs on U.K. services PMI [Jerusalem Post (Israel)]

[August 05, 2014]

Forex - GBP/USD rises to session highs on U.K. services PMI [Jerusalem Post (Israel)]

(Jerusalem Post (Israel) Via Acquire Media NewsEdge) - The pound rose to session highs against the U.S. dollar on Tuesday, supported by the release of data showing that U.K. service sector activity expanded at the fastest rate since December 2013 in July.

GBP/USD rose 0.15% to 1.6886 from around 1.6849 ahead of the release of the data.

Cable was likely to find support at 1.6814, the low of August 1 and a one-and-a-half month low and support at 1.6955, the high of July 30.

Market research group Markit said the Markit/CIPS Services Purchasing Managers Index jumped to an eight-month high of 59.1 last month from a reading of 57.7 in June. Economists had expected the index to tick up to 57.9.

The report came after data on Monday showed that the expansion in the U.K. construction sector slowed a touch in July, but was still faster-than-expected.

The reports underlined the view that the economic recovery in the U.K. is gaining momentum.

Expectations for a rate hike by the Bank of England before the end of this year were boosted after the bank recently signalled that rates could rise sooner than markets expect if the recovery continues. Still, the BoE was expected to keep rates on hold at the conclusion of its monthly monetary policy review on Thursday.

Meanwhile, the dollar remained supported below recent highs after the latest U.S. employment report on Friday showing that jobs growth slowed slightly in July prompted investors to curtail expectations on the timing of a possible rate hike by the Federal Reserve.

Sterling was higher against the euro, with EUR/GBP shedding 0.31% to 0.7935.

Later in the day, the U.S. was to publish data on factory orders, while the Institute of Supply Management was to release data on service sector growth.

All rights reserved (c) 2014 The Jerusalem Post Provided by SyndiGate Media Inc. (

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...