Contact Center Industry News

TMCNet:  Research and Markets: Global Image Recognition Market 2014-2018: Key Vendors are Catchoom, Honeywell, Itraff Technology & LTU Technologies

[August 20, 2014]

Research and Markets: Global Image Recognition Market 2014-2018: Key Vendors are Catchoom, Honeywell, Itraff Technology & LTU Technologies

DUBLIN --(Business Wire)--

Research and Markets ( has announced the addition of the "Global Image Recognition Market 2014-2018" report to their offering.

The Global Image Recognition market will grow at a CAGR of 42.91 percent during the period 2013-2018.

This report covers the present scenario and the growth prospects of the Global Image Recognition market for the period 2013-2018. To calculate the market size, the report considers revenue generated from the sales of image recognition solutions in the global market.

The report also presents the vendor landscape and a corresponding detailed analysis of the top four vendors in the market. It provides a geographical segmentation of the markets for the year 2013 and discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the markt at large, as well as the key trends emerging in the market.

Retailers are expected to begin using image recognition technology within the next few years to enhance in-store customer service by enabling shoppers to scan an item with an app. The usage of image recognition apps in the Retail industry helps to reduce operational and customer support costs along with reducing the need for human resources in many retail environments. For instance, if someone walks into a large retail shoe store, instead of waiting for the sales associate, a person could use her/his smartphone camera to scan the shoe with the help of the mobile app powered by image recognition technology and the augmented reality app will pull up the current inventory of the shoe.

According to the report, the growth of the Global Image Recognition market is driven by several factors. One of the major drivers in the market is the need for advanced security in the Government sector. Government departments such as intelligence, defense, finance, and military are the major adopters and users of image recognition technology.

Further, the report states that the global Image Recognition market is curtailed by some serious challenges. The lack of accuracy is one of the major challenges in this market. Image recognition systems may make errors in the identification process because of factors such as aging, changes brought about by plastic surgery, and the non-permanent makeup of the people whose images are stored in the database.

Key Vendors

  • Catchoom
  • Honeywell (News - Alert)
  • Itraff Technology
  • LTU Technologies

Other Prominent Vendors

  • Blipper
  • Hitachi
  • NEC
  • Panasonic
  • Qualcomm Technologies
  • Sharp (News - Alert) Vision Software
  • Toshiba
  • Wikitude

For more information visit

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...