Contact Center Industry News

TMCNet:  GE Software Solutions Makes It Easier to Manage Europe's Grid

[August 21, 2014]

GE Software Solutions Makes It Easier to Manage Europe's Grid

ATLANTA --(Business Wire)--

As Europe drives towards greater energy efficiency and increased grid complexity, GE (NYSE: GE) continues its mission to help utilities build a modern grid to meet electricity demands. Similarly, empowered consumers are driving the integration of solar, wind and electric vehicles-driving grid operators to seek new solutions to upgrade their situation's awareness.

Designed from the utilities' perspective, the latest release of GE's PowerOnTM Advantage Advanced Distribution Management System (ADMS) offers the region an upgrade in grid technology, providing grid operators a centralized view of the network in a modular system built on a single platform.

PowerOn Advantage ADMS is a powerful tool for utilities to manage the complexity of an active network. GE's PowerOn Advantage ADMS can provide the visualization of work processes across the grid to help optimize the network's performance. In addition, PowerOn Advantage ADMS supports the need for increased stakeholder engagement-delivering productivity, reliability and efficiency improvements to a utility's electrical grid.

"Utilities need upgraded technologies to meet higher performance targets as demanded by the growing pressure to optimize operations," said Keith Grassi, product line leader-software solutions, GE's Digital Energy business. "Our PowerOn Advantage ADMS provides the industry with our best-in-class outage management system (OMS) and distribution management system (DMS) capabilities to meet the ongoing commitment to manage a more active network due to grid complexity."

As situational awareness and visibility become more critical, PowerOn Advantage ADMS specifically supports grid operators through a unique and easy-to-use user interface, where data finds the user via a predefined dashboard with user-configurable widgets. PowerOn Advantage ADMS provides immediate access to information and a centralized view of the entire distribution network in real time. Through guided work pages and streamlined and robust workflows, GE's intuitive PowerOn Advantage ADMS provides the advanced situational awareness utility professionals require, helping to guide decision making during critical situations.

PowerOn Advantage's modular design enables it to be offered as a standalone OMS or DMS as well as an integrated ADMS. The upgraded technology joins GE's PowerOn platform of grid management solutions, which includes products such as its PowerOn Reliance energy management system and PowerOn Precision demand response management system. PowerOn Advantage ADMS is a part of GE's portfolio of Industrial Internet solutions, which establish a constant flow of communication between a business operation and its machines. The Industrial Internet enables big data to be converted into real-time analytical insight, improving grid reliability and efficiency. Click here to view GE's PowerOn solutions in action.

GE's Digital Energy business is a global leader in transmission and distribution solutions that manage and move power from the power plant to the consumer. Its products and services increase the reliability of electrical power networks and critical equipment for utility, industrial and large commercial customers. From protecting and optimizing assets such as generators, transmission lines and motors, to delivering analytic tools to help manage the power grid, GE's Digital Energy business delivers industry-leading technologies to solve the unique challenges of each customer. For more information, visit

About GE

GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at

Follow GE's Digital Energy business on Twitter (News - Alert) @GEModernGrid, YouTube and LinkedIn.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...