Contact Center Industry News

TMCNet:  DHA rolls out new BBM channel [Gulf News (United Arab Emirates)]

[August 23, 2014]

DHA rolls out new BBM channel [Gulf News (United Arab Emirates)]

(Gulf News (United Arab Emirates) Via Acquire Media NewsEdge) Dubai: More health services are only a click away for customers thanks to yet another online health service being offered by Dubai Health Authority.

In a move to further enhance social interaction with its customers, DHA launched on Saturday its official BlackBerry Messenger (BBM) Channel on BBM, a leading mobile messaging platform offered by Canadian mobile phone manufacturer BlackBerry.

Every day, the DHA BBM Channel will bring the most important DHA related news and events to BBM users across BlackBerry, Android and iPhone smartphones in real time.

Users can also react and post comments on DHA's BBM channel.

The latest is in line with the DHA's aim in Dubai to provide an accessible, effective and integrated healthc-are system, protect public health and improve the quality of life within the Emirate.

Ganem Lootah, Director of Institutional Marketing and Communications at the DHA, said in a statement yesterday that the service will keep customers informed.

"Our presence on BBM is in line with our strategy to offer latest news and content, in the right place, at the right time. With this launch DHA can now reach an audience of more than 85 million active BBM users per month and this includes Android and iPhone device users." The DHA, he said, has been keen on ensuring effective communication with its customers in real time through social media.

DHA aleady engages with its customers through Facebook, Twitter and Instagram.

For example, every Thursday for over a year, DHA hosts a Twitter Clinic known as #smart_clinic, which is a two-hour live clinic that hosts DHA health professionals who disseminate vital health and wellbeing tips and information to its Twitter Followers.

Now, with the introduction of the DHA BBM channel, customers will be able to access the latest features available through this platform. said Lootah.

"Customers will be able to comment on posts within the channel, chat with the channel owner when the owner is available for chats, and invite their BBM contacts to the DHA channel." He added that customers will receive notifications whenever something new is posted or when someone has replied to or liked one of the customer's comments.

To download the channel, mobile phone users can install the BlackBerry app, create an account, invite friends and then go onto the list option, where they can view the channel.

They can then search for Dubai Health Authority and add the channel.

(c) 2014 Al Nisr Publishing LLC . All rights reserved. Provided by SyndiGate Media Inc. (

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