Contact Center Industry News

TMCNet:  One Inbox for All Your Messaging Apps

[August 27, 2014]

One Inbox for All Your Messaging Apps

MONTREAL --(Business Wire)--

PPLCONNECT today announced closing a seed round of funding with lead investor Sherbrooke Street Capital (SSC) Inc. and the latest release of its award winning mobile solution.

PPLCONNECT is an integrated communications solution for the multi-device environment we live in today. The previous beta release of PPLCONNECT integrated traditional SMS and calling with an OTT "over-the-top" free messaging service, available simultaneously between PC and device.

With the latest release, available today on the Google Play store, PPLCONNECT is the only mobile app which centralizes all messaging app notifications. PPLCONNECT users are able to receive their WhatsApp, Viber, Facebook (News - Alert) Messenger, Snapchat, Instagram, Twitter, and other communication app notifications live on their computer or tablet when logged in to PPLCONNECT, without any software installation required beyond the PPLCONNECT mobile app.

PPLCONNECT Co-Founder Jeniev Azzolin explains: "We know people use multiple messaging apps to communicate with all their contacts. Our goal is to make it easier for them to receive all their messages in 1 place cross-device. We believe PPLCONNECT is the desktop dashboard for your phone."

PPLCONNECT already lets users send and receive SMS and make calls with their phone number from any device; now they can get notifications for key social media and messaging apps too, including: Facebook, Facebook Messenger, Twitter (News - Alert), Skype, Instagram, WhatsApp, Viber, Snapchat, Hike, Line, WeChat, KakaoTalk, Kik, Tango, Nimbuzz, MessageMe, and ChatOn.

PPLCONNECT first launched its solution at SXSW (News - Alert) 2014, and was nominated as one of the top 8 new mobile startups that will change the world.


PPLCONNECT lets users send/receive their SMS as well as free PPLCONNECT messages, all in a single thread. Users can then continue the conversation on their computer, tablet, and more. Users can also call with their phone number from any device. This is made possible via the PPLCONNECT App which links a user's phone to the web. Users then have the option to log-in to PPLCONNECT on any device via the browser at: and have access to their live SMS, Calls, Contacts, and more.

The PPLCONNECT app is currently available in North America for Android (News - Alert) on the Google Play store.

PPLCONNECT is a registered trademark of PPLCONNECT

All other names are trademarks and/or registered trademarks of their respective owners.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...