Cloud Contact Center Featured Article

BMC Software and Macquarie Telecom Offers Cloud-based IT Service Management in Australia

November 18, 2013

With the development of cloud computing, enterprises are transferring their jobs or businesses to cloud in order to support the business operation of their customers.

Australian companies are witnessing growth for cloud-based services that satisfy the country's data security and privacy regulations.

 To take advantage of gaining momentum of cloud-based- services ,  BMC Software and Macquarie Telecom have signed a contract to deliver regulatory-compliant cloud-based IT service management to Australian customers.

Under this relationship, BMC Software has enabled Macquarie Telecom to host BMC Remedy OnDemand, a fully integrated cloud-based enterprise-class service management suite of applications, in a brand new Intellicentre 2 data center, one of the most highly certified in Australia, located in North Ryde, with a failover in Canberra that fulfills all the needs regarding geographic separation of redundant or backup systems.

Macquarie Telecom's customers will also be benefited out of this partnership. The customers will have the option to move from their existing IT service desk to BMC Remedy OnDemand, a highly standardized, subscription-based cloud service. Both the companies can reduce the overall cost of IT service management for customers and greater flexibility and innovation via the differentiated mobile and social capabilities of the Remedy OnDemand solution.

Chip Salyards, BMC vice president and general manager in Asia Pacific, said in a statement, “Macquarie Telecom has been a BMC customer for many years, so this partnership to host BMC Remedy OnDemand in their new Australian data centre was a natural extension of our relationship. Together, BMC and Macquarie Telecom will give our customers access to a flexible and cost-effective cloud-based delivery model for IT service management.”

The BMC Remedy OnDemand solution is based on the BMC Remedy IT Service Management Suite. It integrates ITIL(R) processes with service desk, incident, problem, change, release, asset, service request and service level management. In addition, it also helps IT managers to quickly resolve business-critical incidents, reduce risk and enforce service level agreements without any on-premise infrastructure or support requirements.

Edited by Ryan Sartor

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